Toyota launches forklift electronic diagnostic system

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Toyota Industrial Equipment (TIE) has launched the Toyota Electronic Diagnostic (TED) expert system for dealer technicians. TED was designed to help Toyota’s nearly 3,000 dealer technicians save time by accessing information online to diagnose complex problems.

Last year, TIE partnered with Exsys Inc. to capture the problem-solving knowledge of top experts to create an online diagnostic system to help simplify and speed up the diagnosis and repair of Toyota forklifts.

A customized online user interface allows technicians to input a forklift model and associated error code. Based on the input, TED provides a probable cause and detailed information to repair the problem including photos, wiring diagrams and schematics. The web-based system is available on tablets or smart phones with a web browser to provide dealer technicians with mobile access to TED anywhere in the USA and Canada.

“Toyota dealers and technicians now have a one-stop source for expert technical advice, available day or night, to assist their customers,” said Cary Howie, technical services manager, Toyota Material Handling, USA.

TED is also used to train new TIE technicians, allowing students to view results from various scenarios for a unique and comprehensive learning experience.

Future updates to TED will include a broader range of products and system complexities, and diagnostic assistance for transmissions and hydraulic systems.

February 12, 2016

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Tom Stone is Editor of the iVT brand – which includes digital and print editions of a quarterly magazine, Off-Highway Annual, and the Advanced Lift-truck supplement, as well as ivtinternational.com, which is updated daily. Tom has met and interviewed some of the world's leading industrial vehicle OEM presidents, CEOs and MDs, and takes great pride in cementing iVT's place as the leading forum for debate within the industry, a reputation that his been built up over the brand's 25-year history.

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