Cummins customers stay informed with new app

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Cummins has launched an app to give customers a more streamlined and efficient service.

The Guidanz app allows customers to read prioritized engine fault codes and other key engine information from their smartphone, without having to enter a service bay or wait for a technician to arrive on-site.

Available as a free download from Apple’s iTunes and Google Play, the app can provide critical information on on-highway engines dated as far back as 2007 and from Tier 3 onward for its off-highway engines.

A app’s immediate assessment feature, available to certified service providers, helps improve shop scheduling by enabling not only the reading of the fault code, but by also detecting the severity of the fault, determining how quickly it can be repaired and what parts are required, and starting a work order.

“The Guidanz mobile app with the immediate assessment feature is giving customers back valuable hours that used to be spent troubleshooting, by arming customers and service providers with information backed by immeasurable amounts of data and analysis done by Cummins experts,” said Ryan Kikendall, executive director – service event solutions, Cummins. “We have nearly 100 years of experience with diesel engines, and we’re translating our learnings into time-saving solutions for our customers.”

Though the app requires a smartphone or tablet to operate, it will still function when the device is offline. Customers are provided a list of fault codes regardless of connectivity, so even when operating in remote locations, such as a mine or temporary job site, enough information is available to call with information to initiate the service process.

May 12, 2017

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Tom Stone is Editor of the iVT brand – which includes digital and print editions of a quarterly magazine and the Advanced Lift-truck supplement, as well as ivtinternational.com, which is updated daily. Tom has met and interviewed some of the world's leading industrial vehicle OEM presidents, CEOs and MDs, and takes great pride in cementing iVT's place as the leading forum for debate within the industry, a reputation that his been built up over the brand's 25-year history.

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