LiuGong is increasing its offering to dealers and customers with the inauguration of its Global Customer Experience Center in China on March 27, 2017.
The new centre in Liuzhou is a collaboration between the construction company and Liuzhou Vocational and Technical College (LVTC).
In attendance at the inauguration were: Huang Xiongbiao, deputy director of education at the department of Guangxi Zhuang autonomous region; Jiao Yaoguang, vice mayor of Liuzhou City; Wang Jun, director of Cummins (China) customer support; Zheng Jin, president of LiuGong Group; Luo Guobing, vice president of LiuGong; and Shi Lingming, dean of LVTC.
Covering a total area of 40,000m² in which the building itself is 10,000m², the center will be a platform for talent cultivation, service training to LiuGong employees and dealers, and for its customer experience.
The center can provide multifunctional support including training, hands-on operations, professional skill appraisal, competition, customer experience, and technology exchange.
The initiative will not only build a practical base for both LiuGong and LVTC to cultivate industry talent within the region, but also offer a world class customer service center for LiuGong to improve its customer service and enhance after-sales service.
Requiring a total investment of RMB 50m (US$7.2m), construction will be finished in two stages, with the first stage now completed with practical labs for axles, gearboxes, engines, hydraulic and electrical systems all ready for use. The second stage of construction will start in July and see the completion of the outdoor fields for operation and customer experience.
March 31, 2017