John Deere has opened its Machine Health Monitoring Center to support forestry professionals in analysing data from their machines.
Based at the company’s Dubuque Works facility in Iowa, the newly minted monitoring center will see individuals with expert understanding of the equipment and specialist analytical capabilities develop solutions to support John Deere monitoring services.
Tim Worthington, manager, product support services, John Deere Construction and Forestry, said “The Machine Health Monitoring Center is the central nervous system of our monitoring network. While dealers focus on addressing issues that may immediately impact our customers’ fleet, the center keeps an eye on the big picture, drawing from the collective intelligence gained through data from thousands of machines. It enables us to develop and deploy solutions to repair machines faster and help our customers avoid unexpected downtime altogether.”
Working in tandem with the center are machine monitoring centers at dealerships, with trained staff making use of advanced telematics and alert management tools to keep the machines in the optimum condition.
“We’re building on our rich machine monitoring legacy with the announcements of the John Deere Machine Health Monitoring Center and the dealer-driven Machine Monitoring Center,” said Jena Holtberg-Benge, director, John Deere WorkSight and ForestSight. “We believe John Deere and our dealers are uniquely positioned to seamlessly connect people, equipment, technology and insights to give forestry professionals a greater advantage.”
April 21, 2017